The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from my shop, contact me, or otherwise use my services through Etsy.com or its related sites and services.
1. Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide), such as your name, email address, postal address, payment information, and the details of the product you’re ordering. You may also choose to provide me with additional personal information if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as fulfilling your order, settling disputes, or providing customer support;
when you have provided your affirmative consent (e.g., signing up for a mailing list);
if necessary to comply with a legal obligation or court order;
and as necessary for the purpose of my legitimate interests, provided those interests are not overridden by your rights or interests.
3. Information Sharing and Disclosure
I share your personal information for very limited reasons and in limited circumstances, such as:
with Etsy as necessary to provide my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use;
with service providers (e.g., delivery companies), but only to the extent necessary to perform these services;
if I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law;
and if required by law.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. I may also be required to retain this information to comply with legal obligations and resolve disputes. I generally keep your data for no more than 4 years.
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.
6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information:
Access. You may have the right to access and receive a copy of the personal information I hold about you.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information.
Object. You can object to my processing of some of your information based on my legitimate interests.
Complain. If you wish to raise a concern, you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Charmista Jewelry, am the data controller of your personal information. If you have any questions or concerns, you may contact me at charmistajewelrystore@gmail.com
Absolutely! I love creating one-of-a-kind pieces. Just send me a message with your idea, and I’ll let you know what’s possible.
Yes, I ship worldwide. Please note that buyers are responsible for any customs and import taxes that may apply.
Yes! Many of my pieces can be personalized — length, number of pearls, charm type, and even colors. You’ll find personalization options listed in the product description, or just ask me directly.
I accept returns and exchanges on non-custom items.
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Custom or personalized items can’t be returned unless they arrive damaged or defective.
To keep your pieces beautiful:
Avoid contact with water, perfumes, and lotions
Store in a dry place
Clean gently with a soft cloth
All pieces are made with love and quality materials — but like all delicate things, they love a little care.
Yes! Every order comes thoughtfully packaged, perfect for gifting. If it’s a gift, let me know — I’ll happily include a handwritten note with your message (just write it in the order notes).
Absolutely — I love working on group or event orders (weddings, bridesmaids, holidays, etc.). Send me a message with the quantity and your ideas, and I’ll create a custom quote for you.
Shipping delays can happen, especially during holidays. Please check your tracking number first. If it looks stuck or lost, message me — I’ll do my best to help resolve the issue with the carrier or arrange a replacement if needed.